LM
Lucia M

1 reviews | Active since Oct 2020

16 Feb 2023, 09:09

KWAZIKODE PICK N PAY LIQUOR AT ORLANDO EAST, BAD CUSTOMER SERVICE FROM THE CASHIER.

Good morning I had a very terrible service from a cashier at Pick n Pay Kwazikode liquor at Orlando East yesterday. I so wish if they can review their camera and see how she treats the customers. I went inside the shop to withdraw some money and I saw 2 gentleman who paid cash and I assumed I will get what I want. Then it was my turn I greeted the cashier asked her for R150, she said she doesn't have and I immediately remember that I saw people paying with cash and I said don't you have R100 at least, she responded by saying I said I don't have it there's a guy outside waiting for his R800, I want to start with her facial expression she gave and then her voice was more like reprimanding a 12years old. I told her you should have said so from the first place because I saw people paying with cash that why I'm reducing from R150 to R100, I told her not to speak to me in that manner worse part she can be my daughters age, she said that's how she speaks, I said that's not the right way to speak to people. I then waited outside as it was starting to rain, I over heard her telling other customers that I have stress and she doesn't have time for me. Lord I couldn't believe it, I went back in and I told her that she might be my daughters age therefore she must just have some manners no need for her to discuss me with customers, she said angikuhlebi moss, the anger I had it's beyond. I don't know what was she up to but I told her I will deal with this manner in a very smart and better way than the way she is doing it. I would really appreciate it if this matter could be attended, the survey to be done within the store, by asking her colleagues on how she behaves towards other people. She proudly said that's the way she speaks and it's not proper way to speak to people. She cannot be a cashier and have such an attitude, she is more like a face of the company, rather she works at the store room. I am very much disappointed, I'm wondering how many people were previously treated in that way and had no one to tell. Unfortunately she didn't have her name badge on, I don't know her name but she has a ponytail hairstyle and slender, dark in complexion. I will really appreciate if this matter can be attended and I suggest she gets a training cause WOW that's a NO NO. She is very rude and proud about it. She also need to re-arrange her face put on a smile and always remember she is the face of the company.

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