Kudos' and criticism

Some weeks back I posted a serious complaint re lack of stock for advertised items. Pick and Pay Oakfields reacted, contacted me, apologized, and assured me that if ever the same situation arose they would give me items at advertised prices. Pick and Pay Northmead however, have not reacted at all, and were guilty of charging normal prices for items substantially marked down. So well done Oakfiields, poor service Northmead.