JK
Jacobus K
1 reviews | Active since Mar 2018
14 Feb 2019, 13:01
Kobus
I placed an order with Pick n Pay online which were delivered on 21 November 2018. One of the bottles, a whisky was found to be broken on delivery. Thereafter despite numerous correspondence to Pick n Pays customer care and acknowledgement of receipt no action has been taken by Pick and Pay. This is considered as extremely poor service, why have a customer care service if they are not interested in dealing with Customer complaints.
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Replies (2)
Pick n Pay's replyOfficial
15 Feb 2019, 13:06Good day Jacobus Thank you for taking the time to address your concerns with us. Kindly accept our apologies for the bad shopping experience.
We would like to thank you for your valued feedback, kindly be advised that this has been sent through to the online management to address. We appreciate your feedback and value you as a loyal Pick n Pay customer and are committed to improve continually on our service levels. Kind Regards,
Pick n Pay Team
We would like to thank you for your valued feedback, kindly be advised that this has been sent through to the online management to address. We appreciate your feedback and value you as a loyal Pick n Pay customer and are committed to improve continually on our service levels. Kind Regards,
Pick n Pay Team
Best regards,
Pick n Pay's reply15 Feb 2019, 13:06
Official
Good day Jacobus Thank you for taking the time to address your concerns with us. Kindly accept our apologies for the bad shopping experience.
We would like to thank you for your valued feedback, kindly be advised that this has been sent through to the online management to address. We appreciate your feedback and value you as a loyal Pick n Pay customer and are committed to improve continually on our service levels. Kind Regards,
Pick n Pay Team
We would like to thank you for your valued feedback, kindly be advised that this has been sent through to the online management to address. We appreciate your feedback and value you as a loyal Pick n Pay customer and are committed to improve continually on our service levels. Kind Regards,
Pick n Pay Team
Best regards,
JK
Jacobus K's updateReviewer Update
21 Feb 2019, 12:57Thank you for your response. It is now a week ago. When can I expect a response from the online Management. This is very typical to your poor customer service which only consist of a lip service and nothing is beeing done.
JK
Jacobus K's update21 Feb 2019, 12:57
Reviewer Update
Thank you for your response. It is now a week ago. When can I expect a response from the online Management. This is very typical to your poor customer service which only consist of a lip service and nothing is beeing done.