Knowing consumer rights would have saved a month of frustration

Microwave failed under warranty, returned to PnP Rondebosch. Two weeks later it was still there, "waiting for collection by the supplier, in terms of procedure". (PnP can deliver groceries in a few minutes but cannot deliver a defective item on behalf of a PnP customer to the supplier). After repeat phone enquiries responded to by ineffective apologies with no action, the microwave was eventually repaired well over a month later. What I was unaware of but have been advised by a lawyer is that in terms of the Consumer Protection Act, the CONSUMER has the right to choose between repair, refund or replacement - the choice does NOT rest with PnP or other supplier. If only I had known !