XM
Xabiso M

1 reviews | Active since Jan 2013

29 Oct 2017, 18:05

Khanyisile Siyabalala

On 28th October 2017 ( around 13:00 ) I went shopping for groceries at Pick N’ Pay Carlton Centre and I noticed a very disturbing scene, a cashier by the name of Khanyisile Siyabalala giving a customer before me an attitude while the customer was polite on requesting to withdraw ( cash back ) at her till point, and by then I was wondering if I am next as I was to also request the same. Not that she did not have cash ( I peeped into her register, she had enough notes in different sorts, thousands to be precise ) but no she had a very unfriendly manner which left a bitter taste as that woman was old enough to be her mother. And yes you guessed it, she also gave me attitude. I decided to mind my business and not say a word about what I saw before I could be attended, instead asked to withdraw as if I did not hear her prior conversation with that lady, when she refused and gave me the attitude as well, told her I did sneak into her till as I had a distant view and she flatly refused. I always thought Checkers only had such breeds, clearly I was wrong, she hates her job and she does not understand customer service and customer experience. Left with a sour taste in my mouth. Shocking.

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Replies (2)
Pick n Pay
Pick n Pay's reply30 Oct 2017, 09:10
Official

Good day Xabiso,

Thank you for taking the time to write to us.

Kindly accept our apologies for the poor service received.

We are addressing the incident with our Management team and will revert with feedback.

Kind Regards

Anwar Mooideen

XM
Xabiso M's update30 Oct 2017, 09:47
Reviewer Update
It better be efficient, I deal with customers as well and it was unacceptable to speak to an elderly lady like that. “ Everyone is a customer somewhere, including patients, prisoners and corpses - what matters is how the customer was made to feel “