ZK
Zinhle K

1 reviews | Active since Apr 2018

01 Apr 2019, 12:16

Keywest Pick 'n Pay treats customers like nothing.

I am 4 months pregnant, I almost slipped at the store in key west Pick 'n Pay. When i reported that there is tomato sauce on the floor I was told to look where I walk? Who in their right minds tells a customer who almost fell in store and probably lost a baby???? I spoke to some venda cleaner who told me that No I am lying because they put things on the floor to show that there is a mess. I tried looking for the store manager but to no avail. I am disappointed at Pick 'n Pay. I had to leave the store with dirty sneakers .

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Replies (1)
Pick n Pay
Pick n Pay's reply03 Apr 2019, 14:21
Official
 Good day  Zinhle Khumalo, 
 
Thank you for taking the time to write to us.
 
We view this incident in a very serious light, we are busy addressing this with our management team. 
 
We appreciate your feedback and value you as a loyal Pick n Pay customer and are committed to improve continually on our service levels. 
 
Kind Regards, 
The Pick n Pay Team