Kettle Repair

Bought a kettle last year September within a month it was broken and I took it back. They took my slip,details and told me they will repair it and come back to me. I waited for 6months going in and out of pick n pay to be assisted. The last time I went there march 2015,no1 could assist and they said Segape said she was busy. Segape asked her colleague to tell me to get the cheapest kettle and go. I did that but was not happy at all as I also received no apologies and I was the one who had to seek communication from them.