Hi Tikky,
Thank you for reaching out to the Pick n Pay Customer Care Team.
We would like to sincerely apologize for the delay in our response, we are experiencing high volumes and currently doing our best to respond as quickly as possible.
Thank you for taking the time to write to us and for sharing your thoughts with us. We do appreciate and welcome your feedback to enable us to improve on our products & services to our loyal customers. We welcome feedback from our customer to enable us to improve on our services to make their shopping experience with us unforgettable.
Please refer to this reference number
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By proceeding with this request for us to assist with resolving your query, you acknowledge that we will need to share your contact details with the relevant store/Department. They will be in touch with you as soon as possible to further assist" Please refer to our privacy statement for information on how we process personal information.>>https://www.pnp.co.za/privacy-portal
Should you have any further questions or concerns please do not hesitate to reply to this email alternatively contact us on the channels below.
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*** Operating Times: Monday- Sunday: 08:00-17:00 | Sun & public holidays: 09:00-17:00
Thank you for allowing us the opportunity have this resolved.
Kind Regards, The Pick n Pay Team