SM
Sinovuyo M
1 reviews | Active since Nov 2024
19 Nov 2024, 16:38
Kattle
On Sunday I bought a kattle there I lost my slip so when I get home I see the kattle is the one with the cord on it so I went back to ask if I could exchange for the cordless one they told me I needed to have the slip I did ask if is there any other way that hey could help with the exchange because I'll take another kattle and top up the difference... I don't understand it because I'm not saying I want my money back I'm simply asking for another kattle.
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Pick n Pay's replyOfficial
22 Nov 2024, 16:07Good day Sinovuyo, Thank you for reaching out to the Pick n Pay Customer Care team.
We value you as a Pick n Pay customer, and this is not what we want your experience to be like.
Kindly provide us with the name of the store so that we can escalate accordingly.
For your records, please see reference number - ***
Should you have any further questions or queries please feel free to give us a call on the number below, alternatively chat to us on WhatsApp, see how to add us as a contact below.
Call us on: ***
Email us at: ***
Operating Times: Monday- Saturday: 08:00-17:00 | Sun & public holidays: 09:00-17:00
Thank you for allowing us the opportunity to have this resolved.
Kind Regards,
Pick n Pay Customer Care team.
We value you as a Pick n Pay customer, and this is not what we want your experience to be like.
Kindly provide us with the name of the store so that we can escalate accordingly.
For your records, please see reference number - ***
Should you have any further questions or queries please feel free to give us a call on the number below, alternatively chat to us on WhatsApp, see how to add us as a contact below.
Call us on: ***
Email us at: ***
Operating Times: Monday- Saturday: 08:00-17:00 | Sun & public holidays: 09:00-17:00
Thank you for allowing us the opportunity to have this resolved.
Kind Regards,
Pick n Pay Customer Care team.
Best regards,
Pick n Pay's reply22 Nov 2024, 16:07
Official
Good day Sinovuyo, Thank you for reaching out to the Pick n Pay Customer Care team.
We value you as a Pick n Pay customer, and this is not what we want your experience to be like.
Kindly provide us with the name of the store so that we can escalate accordingly.
For your records, please see reference number - ***
Should you have any further questions or queries please feel free to give us a call on the number below, alternatively chat to us on WhatsApp, see how to add us as a contact below.
Call us on: ***
Email us at: ***
Operating Times: Monday- Saturday: 08:00-17:00 | Sun & public holidays: 09:00-17:00
Thank you for allowing us the opportunity to have this resolved.
Kind Regards,
Pick n Pay Customer Care team.
We value you as a Pick n Pay customer, and this is not what we want your experience to be like.
Kindly provide us with the name of the store so that we can escalate accordingly.
For your records, please see reference number - ***
Should you have any further questions or queries please feel free to give us a call on the number below, alternatively chat to us on WhatsApp, see how to add us as a contact below.
Call us on: ***
Email us at: ***
Operating Times: Monday- Saturday: 08:00-17:00 | Sun & public holidays: 09:00-17:00
Thank you for allowing us the opportunity to have this resolved.
Kind Regards,
Pick n Pay Customer Care team.
Best regards,