1 reviews | Active since Feb 2018
*** customer service
I'm extremely disgusted with the service I received at Pick 'n Pay - Bellville at Nobel park. Firstly I asked a teller to first do a withdrawal for me but got ignored, I paid with my card and she simply refused to take my card and I had to operate the card machine myself (I don't even know how it works) when I asked where my money was she told me "oh couldn't you see the amount on this thing it only showed the amount of your purchase". I asked why is she talking to me like that, then oshe started and argument. I told her dear I'm avoiding being rude to please stop it, she told me I really don't care you can be rude all you like. Further more I spoke to the manager she was blatantly rude,she's uncultured and just have no respect towards anyone. When I spoke to her she shushed me and told me to keep my mouth shut and if I feel that pick n pay is not for me then I just shouldn't shop there. This is not the first encounter, the same manager once told me when the had the wrong price at a product the sold that if I'm cheap I should not ship at pick n pay. It's either I pay that price or I go. I usually do monthly shopping at pick n pay but due to this type of service sorrrryy. I will be putting the word out to other people as well that pi k n pay Bellville cuimer service is disgusting. Train your people not to be rude to customers. If it was not for the customer who come to the shop and buy they would be sitting jobless at home. They do not take pride the their jobs. *** service shame.
Good day Nadia,
Thank you for taking the time to address your concerns with us.
Kindly accept our apologies for the bad service received at the Belville store.
We view this incident in a very serious light and do not condone this sort of behavior at our stores.
We are busy addressing this with our management team.
We appreciate your feedback and value you as a loyal Pick n Pay customer and are committed to improve continually on our service levels.
Kind regards,
Vanitha Venketas
Good day Nadia,
Thank you for taking the time to address your concerns with us.
Kindly accept our apologies for the bad service received at the Belville store.
We view this incident in a very serious light and do not condone this sort of behavior at our stores.
We are busy addressing this with our management team.
We appreciate your feedback and value you as a loyal Pick n Pay customer and are committed to improve continually on our service levels.
Kind regards,
Vanitha Venketas
