Just refused to give me customer satisfaction

I spend thousands at Pick n Pay but I vow everytime to never go back to Pick n Pay Mall at Reds. Like a fool I do!! There is always a problem at that store, be it drawing money, nobody at customer service to help you or returning goods. I've been told to return the item to the store where I bought it, read the policy on returns which when I asked where they said behind me against the wall. I went to look and if you are at teller 1 and 2 and decide to look carefully at the wall while unpacking you may see it. Nobody at the last teller will see theres anything on the wall!!! Draw money at any branch but here you need to arrange even R1000 before you get there. I draw R 5000 anywhere else with no problem. Dont answer their phone etc . Bought Mens 3pk Trunks on 6/1. By 27/1 they were already unravelling. The white pair havent even been worn yet. Only had time on 3/2 to take them back. Was told sorry our Policy states no underwear exchange by Seema and Joyce. Explained this is not just an exchange its a quality issue. Sorry thats their policy. So I must waste my money because of PICKNPAYS bad quality as they dont exchange underwear???? Asked Joyce to call the Manager and he also refused. Said I must phone Customer Service. So I've used petrol and time to go there because of bad quality, now I must pay for a call and petrol and time back if they say go and exchange them!!!!! Disgusted once AGAIN in this pathetic branch. Most unfriendly staff as well.