1 reviews | Active since Oct 2016

10 May 2019, 11:35

Just one more "SPECIAL" day at Pick 'n Pay

Do you ever go to Pick 'n Pay for a R100 special? Well, double check what you pay!!!! You might think that you struck a bargain, but wait, you will be charged full price! This happened to me TWICE already!

With lots of "really mam? I' ll go check mam" and "we will fix it mam" I finally got my money back. But be patient, because you wait and wait and WAIT!!! None of us are in a hurry....

Today I went there again (shame, I must give them a chance), and in HUGE numbers I just saw a special and I thought "wow, this is too good to be true!" And sure it was, once I got to the cashier I heard that the special is PER KG!! I said its very MISLEADING, who will ever look in the right hand corner where it is written in very small letters that it's PER KG once you see the price in HUGE letters in the middle? I got so dumbstruck with the bargain I struck!

So, what I actually want to say is that Pick 'n Pay won't see me again soon. Their service is poor and their "specials" even poorer.

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Replies (1)
Pick n Pay
Pick n Pay's reply10 May 2019, 12:51
Official
Good day Marinda
  
Thank you for taking the time to address your concerns with us.   Kindly accept our apologies for the bad shopping experience. 
We were unable to escalate this since you did not provide us the store name. 
 
Please feel free to email our Customer Care Team on *** to enable them to assist immediately or call ***. 
 
We appreciate your feedback and value you as a loyal Pick n Pay customer and are committed to improve continually on our service levels.  
 
Kind Regards,  
Pick n Pay Team