AM
Alan M

1 reviews | Active since Mar 2009

06 Jun 2018, 11:39

Junk response

Write a complaint about their produce and all you get is emails saying we will contact you, and asking for the same info over and over again.

0
Replies (1)
Pick n Pay
Pick n Pay's reply06 Jun 2018, 14:17
Official

Hi Alan,

Thank you for choosing Pick n Pay and taking the time to address your concerns with us.

We have been advised by our Customer Care Team that your complaint has been escalated to our Corporate Brands Team for investigation.

Please take note that in order for them to conduct their investigation they will need more information from the products to investigate with the relevant supplier as PnP has many suppliers.

Kindly respond to the email that has been sent to you with as much information as possible to enable them to identify the supplier and have your complaints addressed.

We appreciate your feedback and value you as a loyal Pick n Pay customer and are committed to improve continually on our service levels.

Kind regards,

Vanitha Venketas

Best regards,