J
Jonas
1 reviews | Active since Jul 2022
30 Aug 2022, 08:54
Jonas
I have ordered food from ASAP on the 03/08, delivery never arrived, called Pick 'n Pay ASAP customer services, requesting that they need to resend the food, but they decided to refund me instead, I was told on the 04/08 that refund has been processed, I must wait 1-10 days, not understanding why wait so long if you need food now, nonetheless it is now way past 10 days, called on the 22/08 to follow up, I was told they will investigate, it is now 30/08 Still waiting for a refund from Pick 'n Pay, How is it that they expect you to wait so long for a refund, what is it that we have to wait for Pick 'n Pay to decide to pay whenever they feel like it, while you have to look for another money to get food that was not delivered by them. I won't use ASAP EVER AGAIN'''''
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Pick n Pay's replyOfficial
31 Aug 2022, 16:27Hello Jonas,
Thank you for reaching out to Pick n Pay Customer Care team. We would like to sincerely apologize for the delay in our response, we are experiencing high volumes and currently doing our best to respond as quickly as possible.
We do apologize for any inconvenience caused by not being able to deliver your order sooner. Kindly note that we have escalated your query to the ASAP escalation desk. They will attend to your query at their soonest. Should you have any further questions or queries please feel free to give us a call on the number below, alternatively chat to us on WhatsApp, see how to add us as a contact below. WhatsApp: *** -https://wa.me/message/ELYYSEKVSHNBJ1 Call us on: ***- email us on: *** Operating Times: Monday - Saturday 08:00-17:00 - Sun & public holidays: 09:00-17:00 Thank you so much for choosing Pick n Pay. Kind Regards, The Pick n Pay Team
Thank you for reaching out to Pick n Pay Customer Care team. We would like to sincerely apologize for the delay in our response, we are experiencing high volumes and currently doing our best to respond as quickly as possible.
We do apologize for any inconvenience caused by not being able to deliver your order sooner. Kindly note that we have escalated your query to the ASAP escalation desk. They will attend to your query at their soonest. Should you have any further questions or queries please feel free to give us a call on the number below, alternatively chat to us on WhatsApp, see how to add us as a contact below. WhatsApp: *** -https://wa.me/message/ELYYSEKVSHNBJ1 Call us on: ***- email us on: *** Operating Times: Monday - Saturday 08:00-17:00 - Sun & public holidays: 09:00-17:00 Thank you so much for choosing Pick n Pay. Kind Regards, The Pick n Pay Team
Best regards,
Pick n Pay's reply31 Aug 2022, 16:27
Official
Hello Jonas,
Thank you for reaching out to Pick n Pay Customer Care team. We would like to sincerely apologize for the delay in our response, we are experiencing high volumes and currently doing our best to respond as quickly as possible.
We do apologize for any inconvenience caused by not being able to deliver your order sooner. Kindly note that we have escalated your query to the ASAP escalation desk. They will attend to your query at their soonest. Should you have any further questions or queries please feel free to give us a call on the number below, alternatively chat to us on WhatsApp, see how to add us as a contact below. WhatsApp: *** -https://wa.me/message/ELYYSEKVSHNBJ1 Call us on: ***- email us on: *** Operating Times: Monday - Saturday 08:00-17:00 - Sun & public holidays: 09:00-17:00 Thank you so much for choosing Pick n Pay. Kind Regards, The Pick n Pay Team
Thank you for reaching out to Pick n Pay Customer Care team. We would like to sincerely apologize for the delay in our response, we are experiencing high volumes and currently doing our best to respond as quickly as possible.
We do apologize for any inconvenience caused by not being able to deliver your order sooner. Kindly note that we have escalated your query to the ASAP escalation desk. They will attend to your query at their soonest. Should you have any further questions or queries please feel free to give us a call on the number below, alternatively chat to us on WhatsApp, see how to add us as a contact below. WhatsApp: *** -https://wa.me/message/ELYYSEKVSHNBJ1 Call us on: ***- email us on: *** Operating Times: Monday - Saturday 08:00-17:00 - Sun & public holidays: 09:00-17:00 Thank you so much for choosing Pick n Pay. Kind Regards, The Pick n Pay Team
Best regards,