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Dalveen D

1 reviews | Active since Jul 2015

01 Jul 2020, 20:28

Jolly Trolley!

I'd like to hear from Pick 'n Pay, especially Flora Centre, why I was refused entry into you store without a trolley. By the way, I went to purchase 1 (one) thing only - bread dough. According to a placard in front of the store and some of the shoppers, they assist with social distance. How? The security person at the entrance should have a trolley as well. Why does that person not have one? The trolleys are not properly sterilized. He (security person) sprays a few drops of a liquid onto the trolley and it's not wiped down. The shop was packed at the time. I think we all need to stick to the rules and not make them up as we go along. What next? I will not be going back there.

0
Replies (2)
Pick n Pay
Pick n Pay's reply03 Jul 2020, 11:11
Official
Hi Dalveen,

Thank you for taking the time to write to us regarding your concerns.

Please accept our apologies for the delay in response and any inconveniences caused to you. 
We are sorry that this practice is inconvenient for you however we are trying to make our stores as safe as possible for our shoppers and staff.
  We value you as a Pick n Pay customer and are committed to improve continually on our service levels. Should you have any further queries or need assistance please feel free to contact us on the information provided below. Monday - Saturday              08:00 - 19:00 
Sunday & Public Holidays   09:00 - 17:00  Our Contact number is ***or  ***
Email address  - ***                           - ***                           - ***
Kind regards,
The Pick n Pay Team

Best regards,

DD
Dalveen D's update04 Jul 2020, 21:02
Reviewer Update
Thank you