Janome sewing machine

<p>i bought a Janome sewing machine at Pick n Pay hyper Montana on the 4th of february. I have a sewing school. while one of the students was working on it, it started making a buzz sound, getting hot, and the needle started moving by itsself. everytime afterwords when its on for 2 minutes, it did the same thing. jon working there took it on the 20th of february and said they cannot give me a new machine, someone has to look at the machine first and then determine if there is something wrong, because no one working there has any knowledge about sewing machines. they said i should give them 3 days, after 2 weeks, I stopped by asking were my machine is. they took my slip and everything. luckely I had this blue paper. They said it is in for repairs. a day or 2 thereafter they phoned telling me it is ready. I picked it up yesterday afternoon, they lost my slip, but wrote on the blue paper that they lost it, saying that it is still under warranty. opening the sewing machine at my sewing school, me and the students all saw how it was forced open, full of dirty finger marks, and small bumbs. not looking like a brand new machine anymore. One of my students who also bought a Janome at pick and pay, also picked up a problem on her machine, mine was much worse, today she went to the same pick and pay, with no stories, not even looking at the machine, they exchanged it for a brand new machine, not even the same one she had, a cheaper one, like mine witch is on special at the moment. so she also got a refund. i phoned them, telling them how my machine is missed handled, and telling them about celest that was at their store just now, and she just got a brand new machine. the manager at the branch, jones, said they gave her a different brand because the one she has is to difficult to work with. what the heck, so i then want my money back because i do not believe in the brand anymore, my machine is damaged by the person who repaired it, and i do not believe in pick and pay anymore. will not recommend this brand to any of my stundents anymore. i they can refund someone else, I also have the right to get a refund. Jones the manager just said sorry they can't help me any further. They didn't even replaces the *****s in the machine, and it is not even closed properly</p> <p> </p>