jG
jacky G
1 reviews | Active since Jul 2011
12 Sept 2020, 07:55
It's the principle! Tired of bad customer service
I am so UNDERwhelmed by your customer care service! My 10 minute phone call alone cost more than your refund R9 for 1 (2 were defective) bottle of water not to mention the email sent through your website that was never answered - what a waste of time!
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Replies (1)jG
Kind regards,
The Pick n Pay Team
jacky G's updateReviewer Update
14 Sept 2020, 11:18Judging by your reply, I don't think you read my message!
Good day ,
Thank you for contacting Pick n Pay, We appreciate you taking the time to write to us.
We apologize for the late response and can confirm that 900 points were loaded today.
We value you as a Pick n Pay customer and are committed to improve continually on our service levels.
Should you have any further queries or need assistance please feel free to contact us on the information provided below.
Monday - Saturday 08:00 - 19:00
Sunday & Public Holidays 09:00 - 17:00
Sunday & Public Holidays 09:00 - 17:00
Our Contact number is ***
Kind regards,
The Pick n Pay Team
jG
jacky G's update14 Sept 2020, 11:18
Reviewer Update
Judging by your reply, I don't think you read my message!
Good day ,
Thank you for contacting Pick n Pay, We appreciate you taking the time to write to us.
We apologize for the late response and can confirm that 900 points were loaded today.
We value you as a Pick n Pay customer and are committed to improve continually on our service levels.
Should you have any further queries or need assistance please feel free to contact us on the information provided below.
Monday - Saturday 08:00 - 19:00
Sunday & Public Holidays 09:00 - 17:00
Sunday & Public Holidays 09:00 - 17:00
Our Contact number is ***
Kind regards,
The Pick n Pay Team