NS
Neo S

1 reviews | Active since Jun 2012

23 Feb 2016, 19:35

its not bout price,good service makes it worth it

picknpay at it again. i ask for the price of a box of mangoes since it was not marked. the man makes an effort to check for me. scanner says R29.99. i carry on with my shopin til its time to pay. i notice the scanner at the till displays a difrnt amount. i query the amount & Ester is cald. we go bck to the fruit&veg section to ask the man who gave me the price,y he gave me the wrng price. he explains that the scanner reflctd the amount he gave me.Im happy with that price hence i took the prodct, there4 i expct to pay that particular amount. Ester then starts picking up her voice decibels and uses a rude, cold and cheeky tone& says she cant let me pay the item at a price its not marked at. i told her the price is what i was given so its wat i expct to pay&nothing else. she carries on to blame the gentleman and says he does not know what hes talking about and gave me the wrong price. with my lack of a feel to argue with what seems to be ignorance and carelessness, i turned away from her and went bck2 the til& told the lady ther 2 cancel my transaction + return the items in trolly. Wit the bad service i was givn thr 4the 2nd tym, ther was no way i wud shop ther again. no thanx Ester!

0
Replies (1)
Pick n Pay
Pick n Pay's reply24 Feb 2016, 10:07
Official
Hello neosello,

Thank you for taking the time to contact Pick n Pay and for raising your concerns.

Please accept our apologies for any inconvenience caused, in respect of your poor shopping experiences at our store.

Your comments have been brought to the attention of senior management responsible who will contact you in due course to discuss this matter.

Yours Sincerely

Marise Brown

Ref Number : ***