It's not ASAP from P&P Asap delivery services

I placed an order on P&P asap on June 25th @15:00 (it was 4 packets of chips, 2 dips and a coldrink). So the app tells me ETD will be 60min (All good) eventually ETD changes to 45min (I am so pleased), yet 90min later and no delivery. Right so I contact customer service and ask them in a polite manner, please to cancel the order rather, it's already 16:30 my guest are about to leave anyways and it's not a huge deal just rather cancel the order and refund my money back, to which the lady at customer support was really apologetic about and sincere empathy and I really appreciated her assistance and she replies "We will cancel the order please note refunds may take up to 48 hours" (No problem). 5min later the same lady contacts me and says "Mam I am so sorry but I can't cancel the order as the status just changed to out for delivery" I rep**** "Aww bless your soul, if you can't cancel the order and it's beyond your control let them deliver, no worries" to which she is thankful for. 60min later, I am still waiting for this order to be delivered and I contact Customer service again (to which another lady picks up the phone) I explain the situation to her and I start to get upset and I say to her "I wanted the order cancelled, you guys were persistent to let me know, my order is on the way and here I am 2 and a half hours later still waiting just for chips and dip" and this lady goes off on me, and as she is going off on me I am going off on her, point of the story, it was a screaming match as she kept being sarcastic with me and kind of threatening as well towards me (Yesss there was a couple of cussing words involved as well) but as I am trying to tell her, "let's start over and do this right, she is still screaming at me and having a breakdown on me and there she throws the phone down in my ear. Although my phone was on speaker, my entire family and friends could here everything and they started laughing as to how shocking this lady's attitude was (Which provoked her more I guess) but mainly they were laughing at the shocking responses of customer service towards me. So all I wanted was for my order to be cancelled, instead she is keeping my order open to extend the refund time on my order as long as she wants to "teach me a lesson" of trying to show me how P&P will take their time to refund me as long as she keeps this order open. Unfortunately I am an Advocate, and I will first report her to GOCA and then I will be pressing charges against P&P as their delivery promise is to ensure delivery within 60min, as of now my delivery is 8 hours late and also after throwing the phone down in my ear, she has the audacity to contact me 30min later to ask me in the rudest manner "Have YOU received your order yet" to which I really could not give 2 ****s anymore but just responded calmly "No" and then she says "Okay we will find a CUSTOMER here to deliver your order then". Guys guys guys...the manner we laughed at this ridiculous behaviour of customer service was beyond me, and the manner how she threatened me as the customer and playing this situation as if she is in control now, is pathetic, immature and childish. All I wanted or want is for the order to be cancelled and refunded as plain and simple as that. Her behaviour is certainly not of a customer service role and yes she did perhaps dent the image of P&P in general for me, but you know...if the order was placed at 15:00 on a Sunday and you guys were just not up for it, then by all means, contact me and say "Sorry it's to late we are not going to do the delivery" but being persistent to not cancel my order as I requested and still not deliver, am I missing something? Here I am typing a bad review at 12 in the evening and I still did not get my chips and dip I ordered, it was only chips and dip for my son's birthday party we were having...geeeeezzz if I knew it was going to end up in such a blow-up just over Chips and dip...holy moly! My son came to me and said "Mom it's my birthday, how difficult is it for them to just deliver 4 packets of chips and a dip", and the family could not stop laughing at this situation, this lady is having a breakdown screaming all over me and all we want is our chips and dip (lolololol) or cancel the order. Needless to say, P&P Asap! Is unfortunately a NO for me. Now I have to go the legal route just for chips and dip, but the fact is, customer services has a duty towards the customer and consumer has a duty to deliver on their service delivery promises, so as customers, as funny as the whole situation might be, we can't just let it go and let them make the customer understand "We have taken your money and service delivery or not, we are in control of choosing when and if we want to refund you" it's just not ethical.