RF
RODWYN F

1 reviews | Active since Apr 2012

01 Mar 2017, 12:18

Items on special not available in store

<p>I am a regular shopper at Pick n Pay Bonaero Park. I am utterly disappointed that they advertise specials in newspapers and huge banners outside their store, but then they do not have the items availble in-store. </p> <p>They have advertised since 23 February 2017, the chicken 8-piece star-packs at R30.99 p/kg. This is said to be valid until 1 March 2017.</p> <p>I have been in-store everyday since 25 February 2017, and not once were there staock available for this advertised special of teh chicken, Each day I am told that they do not have stock & that they are waiting for the truck to deliver. Even until today 1 March 2017, I have been instore early, and no chicken star-packs were on the shelves.</p> <p>This is false advertising, and a means to draw individuals to teh store, but at the end of the day it's a total waste of time, effort and petrol money. You as Pick 'n Pay should not advertise something that you cannot deliver to the consumer. You should be taken to the Consumer Protector.</p> <p>Now, after all my efforts, I am still without the chicken that I was hoping to purchase, and disgraced by this branch for their dismal level of service to us as the consumer. Now I have to settle for all teh expensive chicken prices in-store, which is normally more than R40 p/kg. This is totally unfair - times are already so hard & difficult for everybody.</p> <p> </p> <p>I really hope that you will not come back to me with just a simple apology, as that is not going to make the problem go away!!!!!</p> <p> </p> <p>Tel: ********** </p> <p>R. Fortune</p> <p>Email: **********

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Replies (2)
Pick n Pay
Pick n Pay's reply02 Mar 2017, 09:18
Official

Good day Rodwyn,

Thank you for taking the time to address your concerns with us.

Please accept our apologies for the out of stocks.

We are addressing your concerns with our management team.

We value you as a Pick n Pay customer and welcome your feedback to improve our services.

Kind regards

Vanitha Venketas

RF
RODWYN F's update02 Mar 2017, 11:02
Reviewer Update

Dear Vanitha.

Thanks for your reply, but it is not good enough. I am styill without my chicken that was supposedly on special. You people keep apologising and thinking that the problem will go away. Sorry, but I don't accept your apology. I have been inconvenienced and expect at least a voucher to purchase my chicken for the advertised price of R30.99 p/kg at Bonaero Park Pick 'n Pay Branch.

Please man, stop advertising something that you cannot deliver to the consumer!!!! We are the ones, the consumers, who make your brand a success. Start owning up for your mistakes please man !!!!

I want my chicken at R30.99 k/kg as been advertised !!!!! Stop *****ing us consumers with misleading advertising.