Items incorrect delivered

I’m so dissatisfied with Pick n Pay Jean Avenue and their ASAP team who try nothing to help me I ordered the coffee that was on special, the coffe was to be delivered the following day from 9 , I was okay with that , the next morning I’m buzzed at the gate opened with excitement and inform my husband as I was at work he received the order on my behalf later on when he check its Surf and sunlight liquid, I immediately call their call center that was 10 in the morning inform them they promised to send a driver to fetch the incorrect order which belonged to Christin and bring my correct order , around 2 pm that’s when they started attending to my query to send the drive I asked why sending a driver to collect but not bringing my correct order, the came collect but my correct order didn’t come , they then told me they couldn’t get hold of the shop therefore I have to either cancel or collect my self that was now 4 pm I asked if I collect will I be refunded my delivery fees the Aurora cancel my order immediately now I have to either buy the item which is no longer on sale or request an eft refund, Aurora showed no intention of fixing the matter but to just refund me that’s it , my time and airtime wasted and still no order