YD
Yanga D
1 reviews | Active since May 2023
04 Jul 2023, 10:02
Item not delivered and Pick n Pay are refusing to Reimburse me
I made an order on the Pick n Pay App and I had an item missing. I send them a message that I didn't receive the item. In groceries of over a R1000 why would I lie about one item being missing. and considering the number of times I order there. I went through the same thing with Woolies a while back and honestly they handled it so much better than the pathetic service I received from Pick n Pay.
Their question is were the bags closed or open, I said I don't know, I didn't check I only checked for my items. They said they cannot help me if I don't know.
Like what the actual **** is that?
Helpful (0)
Replies (1)0
Replies (1)YD
Yanga D's updateReviewer Update
06 Jul 2023, 22:02Someone from Pick n Pay did respond and again reiterated that it I don’t know if the bags were sealed or not they cannot help me. I told her or him that she can close the ticket cause.I won’t lie and say the bag was open when I don’t know.
Pick n Pay has lost me as a customer I’m sure you don’t care much about that but it is disappointing how this was handled. If she expected me to know I also expect her to know if the bags were sealed or not why can’t she look at the cameras for when the bags left the store. The responsibility is put on me only to know what about Pick ‘n Pay?
It was really disappointing dealing with you guys on this issue honestly I hope you do better next time.
Pick n Pay has lost me as a customer I’m sure you don’t care much about that but it is disappointing how this was handled. If she expected me to know I also expect her to know if the bags were sealed or not why can’t she look at the cameras for when the bags left the store. The responsibility is put on me only to know what about Pick ‘n Pay?
It was really disappointing dealing with you guys on this issue honestly I hope you do better next time.
YD
Yanga D's update06 Jul 2023, 22:02
Reviewer Update
Someone from Pick n Pay did respond and again reiterated that it I don’t know if the bags were sealed or not they cannot help me. I told her or him that she can close the ticket cause.I won’t lie and say the bag was open when I don’t know.
Pick n Pay has lost me as a customer I’m sure you don’t care much about that but it is disappointing how this was handled. If she expected me to know I also expect her to know if the bags were sealed or not why can’t she look at the cameras for when the bags left the store. The responsibility is put on me only to know what about Pick ‘n Pay?
It was really disappointing dealing with you guys on this issue honestly I hope you do better next time.
Pick n Pay has lost me as a customer I’m sure you don’t care much about that but it is disappointing how this was handled. If she expected me to know I also expect her to know if the bags were sealed or not why can’t she look at the cameras for when the bags left the store. The responsibility is put on me only to know what about Pick ‘n Pay?
It was really disappointing dealing with you guys on this issue honestly I hope you do better next time.