ITEM IN THE BROCHURE NOT AVAILABLE IN STORE
According to the Pnp Find Your Christmas Catalogue they have advertised a Dog Advent Calender on page 26 yet none of the store staff seem to be able to advise me where I can buy them. I sent an enquiry via their online portal last week and today as I'd had no reply called the helpline - a 13 minute call (at my expense) netted no result when the call was dropped on their side. They have all my details as I had to verify who I was (which I don't understand when all I'm doing is an enquiry), however, surely if you are cut off from the customer you call back?
If they don't have the item in question - why advertise it in the brochure?
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Pick n Pay's replyOfficial
19 Nov 2019, 10:01Good day Ericka,
Thank you for choosing Pick n Pay. Please accept our apologies for the service and inconvenience caused to you. We have sent you an email requesting further details. Please respond to the email with the requested details which will enable us to address with our management team. We value you as a Pick n Pay customer and are committed to improve continually on our service levels. Kind regards,
The Pick n Pay Team
Thank you for choosing Pick n Pay. Please accept our apologies for the service and inconvenience caused to you. We have sent you an email requesting further details. Please respond to the email with the requested details which will enable us to address with our management team. We value you as a Pick n Pay customer and are committed to improve continually on our service levels. Kind regards,
The Pick n Pay Team
Pick n Pay's reply19 Nov 2019, 10:01
Official
Good day Ericka,
Thank you for choosing Pick n Pay. Please accept our apologies for the service and inconvenience caused to you. We have sent you an email requesting further details. Please respond to the email with the requested details which will enable us to address with our management team. We value you as a Pick n Pay customer and are committed to improve continually on our service levels. Kind regards,
The Pick n Pay Team
Thank you for choosing Pick n Pay. Please accept our apologies for the service and inconvenience caused to you. We have sent you an email requesting further details. Please respond to the email with the requested details which will enable us to address with our management team. We value you as a Pick n Pay customer and are committed to improve continually on our service levels. Kind regards,
The Pick n Pay Team