Issue not resolved!

On 3 July I purchase 2l Pick n Pay oil on Friday. The whole lid came off on the drive home and I now have oil on my seat covers, cream coloured upholstery and wheel well cover. The idea of packaging is to ensure the contents remain in the bottle. I am most unhappy about this. I sent this comment to Pick n Pay customer care. I received this message" Your inquiry (424067): Customer Query: Online Shopping has been resolved. Thank you for your patience whilst we dealt with this inquiry on your behalf. I sent them another message asking how my issue had been resolve. There has been no response. I do not think this is acceptable.