MW
Meryl W
1 reviews | Active since Apr 2017
15 Sept 2020, 15:59
Is Sanitizing not the Norm?
Visited Mulbarton branch this afternoon. Queued for a cashier, and when she was done with client, hung back expecting her to sanitise her work area - as other retailers do. She chatted to the lady who was packing for her. I then got her attention, asked whether I could come through - yes. Asked if she was going to first sanitise - "well if you want me to". Surely it should be protocol? Got attitude from her thereafter.
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Replies (2)
Pick n Pay's replyOfficial
16 Sept 2020, 13:35Good day Meryl, Thank you for taking the time to address your concerns with us. Please accept our apologies for the delay in response and any inconveniences caused to you. We view this incident in a very serious light, we are busy addressing this with our management team. We value you as a Pick n Pay customer and are committed to improve continually on our service levels. Should you have any further queries or need assistance please feel free to contact us on the information provided below. Monday - Saturday 08:00 - 19:00
Sunday & Public Holidays 09:00 - 17:00 Our Contact number is ***
Kind regards,
The Pick n Pay Team
Sunday & Public Holidays 09:00 - 17:00 Our Contact number is ***
Kind regards,
The Pick n Pay Team
Pick n Pay's reply16 Sept 2020, 13:35
Official
Good day Meryl, Thank you for taking the time to address your concerns with us. Please accept our apologies for the delay in response and any inconveniences caused to you. We view this incident in a very serious light, we are busy addressing this with our management team. We value you as a Pick n Pay customer and are committed to improve continually on our service levels. Should you have any further queries or need assistance please feel free to contact us on the information provided below. Monday - Saturday 08:00 - 19:00
Sunday & Public Holidays 09:00 - 17:00 Our Contact number is ***
Kind regards,
The Pick n Pay Team
Sunday & Public Holidays 09:00 - 17:00 Our Contact number is ***
Kind regards,
The Pick n Pay Team
MW
Meryl W's updateReviewer Update
16 Sept 2020, 13:44Wow - a standard, stock reply from Pick n Pay. What a disappointment. No wonder they chose to reply privately. I expected far more from them. Shows you the huge difference between talk the talk and walk the talk!
MW
Meryl W's update16 Sept 2020, 13:44
Reviewer Update
Wow - a standard, stock reply from Pick n Pay. What a disappointment. No wonder they chose to reply privately. I expected far more from them. Shows you the huge difference between talk the talk and walk the talk!