Is Pick n Pay's Financial problems the cause for them not refunding me &not sending me a discount voucher?

- Pick n Pay advertised products on special - I have placed an online order, for delivery to my house - On the day of my delivery the driver phoned me & informed me that he was outside my house - I did not find him there & phoned him back within 2 minutes - I am aware that some apps finds my address 2 blocks away, and I asked him whether he was in that street. - He rep**** “Yes”, and I explained that I was 2 blocks away and how he needed to drive up the street to get to me. I told him that I’ll wait outside. He became obnoxious - I also send him a pin to my address - I waited outside for about 15 minutes, without him arriving. - The next morning, I received a message from PnP that my order was undelivered, due to an incorrect address. - My address was in fact correct and the driver did admit that he was in the incorrect street. - I complained to PNP. - They said that the driver will be disciplined & they said that the order has been cancelled and that they are processing a refund within 3 - 5 working days - I mentioned that I do not want a refund, as I had made use of the specials. I would prefer for them to sent me an invoice from their Finance Department, to that I can still receive the products at the special prices I am also aware that in the past, when you could not find a product that was advertised on special, on the shelves, then PnP gave customers rain checks. - PnP offered to give me R100 off the next order I have turned that down, as the savings on my order was almost R800, and that is what I am looking for. - To date I have also not received the refund to my account, neither have I received a voucher, or a manual invoice, so that I can still get the items at the special price