iPhone ****** in-store- manager attitude pathetic

Two large ladies bumped into my mum while she was standing in the queue at the cashier ... She then realised her new iPhone 5 is gone ... Reported it to staff ... Who called the manager ... Who gave them attitude and refused to look through the CCTV camera footage ... Only when we asked for his full name ... Did he change his attitude a bit ... But was still not co-operative at all... We received calls from Pick n Pay offering us z voucher ... For an iPhone 5s ... Go figure ... Adding insult to injury ... I advise shoppers not to shop at Pick n pay ... Cause your belongings will be picked ... And you will still be the only one to pay ... Avoid Pick n Pay stores like the plague ... Especially Centurion ... Then there's the Pick n Pay general attitude ... Their Manager and their management overall... The only solution is for that phone to be replaced extremely urgently ... We can provide receipts etc. Consistently pathetic service ... All round.