VW
Vaughan W
1 reviews | Active since May 2009
02 Jan 2025, 16:17
Invalid competitions
I received a notification on my PNP ASAP app that there was a competition if you register as a smart shopper and buy a bottle of Nederburg. I went to the store and got a smart shopper, linked it, and then bought a bottle of Nederburg on my next order.
I received no communication that I was entered into a competition. I then started Googling the competition and couldn't find anything. On dec 9th 2024 I contacted PNP and was asked to provide my details and screenshots of the competition as proof. I provided all the info and screenshot.
To date there has been no resolution and all my emails are being ghosted. I have now been told after 8 emails of ME having to follow up that the details I provided weren't valid.
So, it seems PNP trick their customers into entering competitions and buying product for competitions that don't actually exist? I'm going to report this The Competition Commission for ********* practices.
Helpful (0)
Replies (2)0
Replies (2)
Pick n Pay's replyOfficial
03 Jan 2025, 08:27Hi Vaughan,
Thank you for reaching out to the Pick n Pay Customer Care Team.
Please accept our apologies for any inconveniences caused to you and for the delay in response.
We are busy addressing this competition query with the Smart Shopper Team and will revert once feedback is received.
Please refer to this reference number : *** should you need to follow up on the complaint.
By proceeding with this request for us to assist with resolving your query, you acknowledge that we will need to share your contact details with the relevant store/Department. They will be in touch with you as soon as possible to further assist. Please refer to our privacy statement for information on how we process personal information.>>https://www.pnp.co.za/privacy-portal
Should you have any further questions or concerns please do not hesitate to reply to this email alternatively contact us on the channels below.
Chat to us on WhatsApp : +***7Call us on : ***Email us on: ***
Operating Times: Monday- Sunday: 08:00-17:00 | Sun & public holidays: 09:00-17:00
Thank you for allowing us the opportunity have this resolved.
Kind Regards,The Pick n Pay Team
Thank you for reaching out to the Pick n Pay Customer Care Team.
Please accept our apologies for any inconveniences caused to you and for the delay in response.
We are busy addressing this competition query with the Smart Shopper Team and will revert once feedback is received.
Please refer to this reference number : *** should you need to follow up on the complaint.
By proceeding with this request for us to assist with resolving your query, you acknowledge that we will need to share your contact details with the relevant store/Department. They will be in touch with you as soon as possible to further assist. Please refer to our privacy statement for information on how we process personal information.>>https://www.pnp.co.za/privacy-portal
Should you have any further questions or concerns please do not hesitate to reply to this email alternatively contact us on the channels below.
Chat to us on WhatsApp : +***7Call us on : ***Email us on: ***
Operating Times: Monday- Sunday: 08:00-17:00 | Sun & public holidays: 09:00-17:00
Thank you for allowing us the opportunity have this resolved.
Kind Regards,The Pick n Pay Team
Best regards,
Pick n Pay's reply03 Jan 2025, 08:27
Official
Hi Vaughan,
Thank you for reaching out to the Pick n Pay Customer Care Team.
Please accept our apologies for any inconveniences caused to you and for the delay in response.
We are busy addressing this competition query with the Smart Shopper Team and will revert once feedback is received.
Please refer to this reference number : *** should you need to follow up on the complaint.
By proceeding with this request for us to assist with resolving your query, you acknowledge that we will need to share your contact details with the relevant store/Department. They will be in touch with you as soon as possible to further assist. Please refer to our privacy statement for information on how we process personal information.>>https://www.pnp.co.za/privacy-portal
Should you have any further questions or concerns please do not hesitate to reply to this email alternatively contact us on the channels below.
Chat to us on WhatsApp : +***7Call us on : ***Email us on: ***
Operating Times: Monday- Sunday: 08:00-17:00 | Sun & public holidays: 09:00-17:00
Thank you for allowing us the opportunity have this resolved.
Kind Regards,The Pick n Pay Team
Thank you for reaching out to the Pick n Pay Customer Care Team.
Please accept our apologies for any inconveniences caused to you and for the delay in response.
We are busy addressing this competition query with the Smart Shopper Team and will revert once feedback is received.
Please refer to this reference number : *** should you need to follow up on the complaint.
By proceeding with this request for us to assist with resolving your query, you acknowledge that we will need to share your contact details with the relevant store/Department. They will be in touch with you as soon as possible to further assist. Please refer to our privacy statement for information on how we process personal information.>>https://www.pnp.co.za/privacy-portal
Should you have any further questions or concerns please do not hesitate to reply to this email alternatively contact us on the channels below.
Chat to us on WhatsApp : +***7Call us on : ***Email us on: ***
Operating Times: Monday- Sunday: 08:00-17:00 | Sun & public holidays: 09:00-17:00
Thank you for allowing us the opportunity have this resolved.
Kind Regards,The Pick n Pay Team
Best regards,
VW
Vaughan W's updateReviewer Update
20 Jun 2025, 17:57Convenient how you never got back to me, proving it was a **** competition.
VW
Vaughan W's update20 Jun 2025, 17:57
Reviewer Update
Convenient how you never got back to me, proving it was a **** competition.