MM
Mathabatha M

1 reviews | Active since Feb 2015

03 Jan 2018, 12:44

************ OF CUSTOMER BY EMPLOYEE

On the 16/12/2018 around 15:00 I went to Pickn Pay Park Meadows Liquor Store and I came across Mzoxolo Gqada and asked for 5 quantities of wine. He gave me two and went to look for the remaining three. Five minutes later I went to check for him and He was by the Fridge at the back packing,so when I informed him that I was still waiting for the three boxes He lost it and pushed me and when the security lady came there He informed her to kick me out . I then informed the security lady to call the Manager, she did,the name of the manager is Armstrong Ngoma,when I was complaining to the manager Mzoxolo Gqada dared me to come closer to him so taht he can hit me, I was terrified as a customer,scared for my life. The incident was captured on CCTV footage at PicknPay. The manager confirmed that he saw Mzoxolo push me on the footage. I have been patronizing the PicknPay brand for years which i adopted from my parents. My entire family and relatives uses PicknPay. We also have smartshopper cards.I am also on Vitality and one of the reason I joined the programme is that they have partnered with PicknPay . So for me to get such treatment is heartbreaking,I do not feel safe to purchase at a PicknPay anymore and not sure whether to patronize the brand anymore. I am a brand loyal customer.

0
Replies (2)
Pick n Pay
Pick n Pay's reply04 Jan 2018, 09:51
Official

Good day Mathabatha,

Thank you for taking the time to address your concerns with us.

Kindly accept our apologies for the bad service received.

We view this incident in a very serious light and do not condone this sort of behavior at our stores.

We are busy addressing this with our management team.

We appreciate your feedback and value you as a loyal Pick n Pay customer and are committed to improve continually on our service levels.

Kind regards,

Vanitha Venketas

MM
Mathabatha M's update06 Apr 2018, 16:03
Reviewer Update
I have not received a phone call from your organisation