HB
Helieta B

1 reviews | Active since Apr 2017

18 Sept 2018, 21:27

Intex mattress

I bought a new intex double bed mattress in February that cost me almost a R700. I am extremely upset at the moment. We used it over the weekend for the first time and needless to say I had to sleep on the floor the entire time because the mattress kept deflating.

0
Replies (2)
Pick n Pay
Pick n Pay's reply19 Sept 2018, 16:15
Official

Good day Helieta Brinch,

Thank you for taking the time to address your concerns with us.

Please accept our apologies for the inconvenience caused. We tried calling you on *** but we could not reach you. The store was not provided hence we could not escalate this. Please send us an email to *** with the store name. We will address this.

We appreciate your feedback and value you as a loyal Pick n Pay customer and are committed to improve continually on our service levels.

Kind regards,
Pick n Pay Customer Care Team

Best regards,

HB
Helieta B's update29 Sept 2018, 16:31
Reviewer Update
Thank you for the reply. I send a updated email to pick 'n pay customer care. Like it was requested and I still have not received any response regarding my request