LN
Londeka N
1 reviews | Active since May 2011
20 May 2019, 09:32
Intercape Voucher
I'm so disappointed with Pick n Pay, how can you allow your customers to switch smart shopper points to Intercape bus voucher of which it impossible to redeem it. This is a ****************. I went to a pick n pay store with no help, call ********** 234 no help and tried to book online with no Intercape option bus there, so now I'm having a useless voucher that I cannot use it anywhere and I cannot switch back to my points. I think you should stop partnering with Intercape.
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Replies (1)
Pick n Pay's replyOfficial
20 May 2019, 11:03Hi Londeka,
Thanks for taking the time to write to us regarding your experience.
Please accept our apologies for the inconveniences caused to you.
Kindly email our Customer Care Team on the below email address with the stores name of were this voucher did not work to enable us to do a follow up on this for you.
Email address : ***
Also provide us with the following information:
1. Did you switch your points in store/ online or via the mobile app-
2. What date you were wanting to book your ticket for.
3. Please advise what error message was being received when trying to redeem the voucher.
We value you as a Pick n Pay customer and are committed to improve continually on our service levels. Kind Regards, The Pick n Pay Team
Thanks for taking the time to write to us regarding your experience.
Please accept our apologies for the inconveniences caused to you.
Kindly email our Customer Care Team on the below email address with the stores name of were this voucher did not work to enable us to do a follow up on this for you.
Email address : ***
Also provide us with the following information:
1. Did you switch your points in store/ online or via the mobile app-
2. What date you were wanting to book your ticket for.
3. Please advise what error message was being received when trying to redeem the voucher.
We value you as a Pick n Pay customer and are committed to improve continually on our service levels. Kind Regards, The Pick n Pay Team
Best regards,
Pick n Pay's reply20 May 2019, 11:03
Official
Hi Londeka,
Thanks for taking the time to write to us regarding your experience.
Please accept our apologies for the inconveniences caused to you.
Kindly email our Customer Care Team on the below email address with the stores name of were this voucher did not work to enable us to do a follow up on this for you.
Email address : ***
Also provide us with the following information:
1. Did you switch your points in store/ online or via the mobile app-
2. What date you were wanting to book your ticket for.
3. Please advise what error message was being received when trying to redeem the voucher.
We value you as a Pick n Pay customer and are committed to improve continually on our service levels. Kind Regards, The Pick n Pay Team
Thanks for taking the time to write to us regarding your experience.
Please accept our apologies for the inconveniences caused to you.
Kindly email our Customer Care Team on the below email address with the stores name of were this voucher did not work to enable us to do a follow up on this for you.
Email address : ***
Also provide us with the following information:
1. Did you switch your points in store/ online or via the mobile app-
2. What date you were wanting to book your ticket for.
3. Please advise what error message was being received when trying to redeem the voucher.
We value you as a Pick n Pay customer and are committed to improve continually on our service levels. Kind Regards, The Pick n Pay Team
Best regards,