Intellimali account

I went to the Pick 'n Pay in Glen Ballad Glen Marais with an attempt to withdraw the intellimali funds to my surprise a supervisor by the same of Lebogang and get Manager Jacques didn't help me cz they're stating that Intellimali doesn't work on their system yet Intellimali says I can go to any pick 'n pay

I am so disappointed in this treatment as a black child I must struggle to get NSFAS, get my funds loaded on Intellimali account then be told what I being told above.