Insultive service!!!!!!

Ryno Ridge Pick n Pay

I am very upset regarding the service from the store. On the 28th of February 2022 i returned a faulty tv set that i bought in 2020 on black friday as it is still on warranty and tl i was helped by a lady named Lauren and a gentleman named Sphiwe. The promised to exchange the tv set. But due to a missing receipt the promised to track it down as i was able to provide them with the tv license i used when purchasing the television. But as they realized that my wife is one of their employees they failed to contact me, they failed to follow up with my query. They had a nerve to tell my my that i should have took the tv to samsung. That is an insult to me as a customer, i feel belittled by your staff. The was also a manager name Johan who also gave his word that he will track down the receipt. I am really upset that such a huge store can have this kond of service. I just need the to refund me the R5000 or replace the since the act as if i am useless. I find this behavior very insulting.

I hope that this matter will be attended ASAP as they also kept the faulty Television set.

Emmanuel Mnguni