DS
David S

1 reviews | Active since Jan 2015

10 Mar 2016, 07:14

Instore Butchery Product Quality/Feedback

Good day<br> <br> On the 4th of March I bought two packets of Kameelhout boerewors from the Little Falls PnP butchery department. The quality of the wors was exceptionally disappointing as both packets were littered with chips of bone. On the 5th of March I contacted PnP via the website to notify them of the very poor quality and as yet have neither received a confirmation of my mail (bar the automated email) or a response to the problem.<br> <br> Please could you ensure this matter is escalated to the Little Falls store management, bar the almost tooth breaking experience and obvious embarrassment to myself and my guests it is clear that something in the butchery department has changed as the quality was always rather good.<br>

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Replies (1)
Pick n Pay
Pick n Pay's reply10 Mar 2016, 08:25
Official
Hello David79,

Thank you for taking the time to contact Pick n Pay and for raising your concerns, we do apologise for no-one responding to your complaint.

Please accept our apologies for any inconvenience caused, and for the poor quality of the Wors.

Your comments have been brought to the attention of senior management responsible who will contact you in due course to discuss this matter.

Yours Sincerely

Marise Brown

Ref Number : ***