1 reviews | Active since May 2016

18 Aug 2018, 12:58

Inspired to sorry we can't help you attitude

Good day,

On Friday my mom purchased a fridge from Pick & Pay Princess Crossing, in the sales process we forgot to give our Smart Shopper Card. We phoned the customer care department and Cindy who answered the call answer was sorry you lost out and I can't help you. Which is unacceptable

0
Replies (1)
Pick n Pay
Pick n Pay's reply20 Aug 2018, 09:45
Official

Good day Mr Fox,

Thank you for taking the time to address your concerns with us.

Please send us your till slip and smart shopper card number to *** we will address this.

We appreciate your feedback and value you as a loyal Pick n Pay customer and are committed to improve continually on our service levels.

Kind regards,

Thabisile Macuacua