<p>Getting tired of having to tripple check every single item when I decide to throw caution to the wind and shop with your franchise, today for example I bought 3 addis lunchboxes with clearly marked shelf price and corresponding barcode marked R29. Apon checking my slip I cant say Im surprised to discover I have been charged R39.99 nice one, pretty much one of the main reasons im inspired to shop elsewhere, this is no an isolated event either, experience this every single time I buy more than a handfull of items from your stores, on this slip there are atleast another 3 items that your tills overcharged on... whilst I understand that these things can happen, the frequency it happens within your stores is excessive, and doesnt happen nearly as often elsewhere guess the other supermarket chains dont believe in robbing thier customers...</p>
Good day Mr Gray,
Thank you for taking the time to address your concerns with us.
Kindly accept our apologies for the bad service received. Your complaint has been escalated to the regional office via your Facebook complaint.
We view this incident in a very serious light and do not condone this sort of behavior at our stores.
We appreciate your feedback and value you as a loyal Pick n Pay customer and are committed to improve continually on our service levels.
Kind regards,
Vanitha Venketas
Best regards,
Good day Mr Gray,
Thank you for taking the time to address your concerns with us.
Kindly accept our apologies for the bad service received. Your complaint has been escalated to the regional office via your Facebook complaint.
We view this incident in a very serious light and do not condone this sort of behavior at our stores.
We appreciate your feedback and value you as a loyal Pick n Pay customer and are committed to improve continually on our service levels.
Kind regards,
Vanitha Venketas
Best regards,
still no further correspondence
still no further correspondence
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