Insect Found Embedded in Scone - Customer care does not get back to me

Pathetic & unhygienic - found an identified insect embedded in a scone that i bought from pick 'n pay. i have sent customer services an email with pictures of it and also a picture of my cash receipt but all i received was a lame automated email that someone would get back to me. second day going and still no contact from anyone. i am looking to report this to the consumer ombudsman due to the pathetic inefficient and don't care attitude from pick n pay. if there was a minus 10 rating that is what i would rate the service