Injury in store. One month later. No feedback.

I had an injury inside the clothing store (2-10-2019) almost month ago. A shelve fell on my foot. They assisted with first aid and was very concerned and helpful in the shop but I needed further medical assistance. Went to my GP and had x-rays done. After 2 weeks I returned to GP and was referred to a orthopedic surgeon. I filled in an injury form at the store and phoned the complaints line. I also handed in all my medical bills and medicine bills that the doctor prescribed. The store manager mailed my complaint to head office and said they waiting for authorization. But I have not yet heard a word from anyone at Pick a pay head office about the refund for medical expenses or even just an apology.