HB
Hendrik B
1 reviews | Active since Jan 2012
11 Aug 2021, 12:26
Initially refuses to honour double the difference
Initially refused to honour double the difference on incorrectly marked price on shelf - only after a fight did the store relent. I will not go to this pick n pay hyper again! The service is shocking, the attitude is shocking, the trouble with this store is not worth it! Specific staff involved are Josephine and manager Lumala (I should mention that I specifically heard Josephine gossip about me while I was standing in line at the refund counter - highly unprofessional!).
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Replies (1)
Pick n Pay's replyOfficial
11 Aug 2021, 14:44Hi Hendrik
Thank you for reaching out to the Pick n Pay Customer Care Team.
We would like to sincerely apologize for the delay in our response, we are experiencing high call/email volumes and currently doing our best to respond as quickly as possible.
We have raised this as a complaint with our Management Team who will be in touch with you.
Please refer to this reference number: *** should you need to follow up on the complaint.
By proceeding with this request for us to assist with resolving your query, you acknowledge that we will need to share your contact details with the relevant store/Department. They will be in touch with you as soon as possible to further assist" Please refer to our privacy statement for information on how we process personal information.>>https://www.pnp.co.za/privacy-portal
Should you have any further questions or concerns please do not hesitate to reply to this email alternatively contact us on the channels below.
Chat to us on WhatsApp: +***7Call us on : ***Email us on: ***
Operating Times: Monday- Sunday: 08:00-17:00 | Sun & public holidays: 09:00-17:00
Thank you for allowing us the opportunity have this resolved.
Kind Regards,The Pick n Pay Team
Thank you for reaching out to the Pick n Pay Customer Care Team.
We would like to sincerely apologize for the delay in our response, we are experiencing high call/email volumes and currently doing our best to respond as quickly as possible.
We have raised this as a complaint with our Management Team who will be in touch with you.
Please refer to this reference number: *** should you need to follow up on the complaint.
By proceeding with this request for us to assist with resolving your query, you acknowledge that we will need to share your contact details with the relevant store/Department. They will be in touch with you as soon as possible to further assist" Please refer to our privacy statement for information on how we process personal information.>>https://www.pnp.co.za/privacy-portal
Should you have any further questions or concerns please do not hesitate to reply to this email alternatively contact us on the channels below.
Chat to us on WhatsApp: +***7Call us on : ***Email us on: ***
Operating Times: Monday- Sunday: 08:00-17:00 | Sun & public holidays: 09:00-17:00
Thank you for allowing us the opportunity have this resolved.
Kind Regards,The Pick n Pay Team
Best regards,
Pick n Pay's reply11 Aug 2021, 14:44
Official
Hi Hendrik
Thank you for reaching out to the Pick n Pay Customer Care Team.
We would like to sincerely apologize for the delay in our response, we are experiencing high call/email volumes and currently doing our best to respond as quickly as possible.
We have raised this as a complaint with our Management Team who will be in touch with you.
Please refer to this reference number: *** should you need to follow up on the complaint.
By proceeding with this request for us to assist with resolving your query, you acknowledge that we will need to share your contact details with the relevant store/Department. They will be in touch with you as soon as possible to further assist" Please refer to our privacy statement for information on how we process personal information.>>https://www.pnp.co.za/privacy-portal
Should you have any further questions or concerns please do not hesitate to reply to this email alternatively contact us on the channels below.
Chat to us on WhatsApp: +***7Call us on : ***Email us on: ***
Operating Times: Monday- Sunday: 08:00-17:00 | Sun & public holidays: 09:00-17:00
Thank you for allowing us the opportunity have this resolved.
Kind Regards,The Pick n Pay Team
Thank you for reaching out to the Pick n Pay Customer Care Team.
We would like to sincerely apologize for the delay in our response, we are experiencing high call/email volumes and currently doing our best to respond as quickly as possible.
We have raised this as a complaint with our Management Team who will be in touch with you.
Please refer to this reference number: *** should you need to follow up on the complaint.
By proceeding with this request for us to assist with resolving your query, you acknowledge that we will need to share your contact details with the relevant store/Department. They will be in touch with you as soon as possible to further assist" Please refer to our privacy statement for information on how we process personal information.>>https://www.pnp.co.za/privacy-portal
Should you have any further questions or concerns please do not hesitate to reply to this email alternatively contact us on the channels below.
Chat to us on WhatsApp: +***7Call us on : ***Email us on: ***
Operating Times: Monday- Sunday: 08:00-17:00 | Sun & public holidays: 09:00-17:00
Thank you for allowing us the opportunity have this resolved.
Kind Regards,The Pick n Pay Team
Best regards,