Inhumane and Disgusting Service

Utterly distugted by this store and their lack of respect, professionalism and communication. I puchased my groceries online in the 27 May 2024 at Pick n Pay Table Bay Mall. Every month for the past 6 months I have been doing so. While there are always every month without fail slight hiccups, this time round it was a complete disaster. My order was completely wrong, From what was deducted from my account to what I was receipted to what was in the boxes because my order was not ready was all wrong. I waited for an 1 waiting for the staff member to figure out how my order was picked and packed. I made my order at 9am in the morning and requested collection between 5-6pm and when I get there my order was not ready and it was all wrong. Frustrated by this, I cancelled my order and told them that I would rather buy in store as this online experience was ruined. Not to mention that this was my monthly groceries, so walking out of there with no food and no refund. I had to dig in to buy food for my kids to sustain us until I get my refund. I was then contacted by the Pick n Pay online support/ call centre telling me what my refund options are. 1 smart shopper points, 2 Voucher to the value of my refund, 3 paid into my bank account. I Chose option 3, because i had to reshuffle and reallocate funds in order for my kids to eat. I was told my refund will reflect in my account within 7-10 business day. For such a big corporation i thought its strange for that turn around time, but hey its okay I will wait. It is now the 14 June, I have no refund, no response to my communication, numerous emails sent with only an automated reponse and reference number. I work hard for my money. This was no donation or hand out from Pick n Pay. I paid for a horrible experience because that is what I got in return. There is absolutely zero decency or humanity from this store. I personally will never in my life purchase from this inuhame store ever again. The service is Pathetic.