Hellopeter
Share Your Experience
JV
Juanita V

1 reviews | Active since Dec 2019

05 Dec 2019, 14:13

****ing rediculous - beyond ridiculous - Unimaginably ridiculous - Extremely stupid.

Well, what can i say - thought it will be something like "incredible service'', but unfortunately not!!!! Placed an order on Friday, 29th of Nov 2019 for a few items that was for a less fortunate couple struggling to keep head above water, but now a disappointment to me and to them. Apparently they attempted to withdraw money from my account, but was unsuccessful due to insufficient funds "BULL ****"... Then their IT department apparently said the problem is with my bank, which i phoned, they checked and said ''but mam, you have more than enough money in your account and there is no problem with your account for them to be unable to take off the money'' Well this i know, but thing is, i think they attempted to take off way more than was expected to be taken off from my account and thought i'm stupid and wont notice!! i had to phone numerous times, spoke to a consultant on Tuesday, cause i received a message and email saying payment didn't go through, but check this, the message and email i received @ 12h03 on the 3rd - email says i must update my card details before 16h00 on the 2nd!!!! ***!!!!... So i asked the consultant, she then tells me its must be my service provider - no lady, its your company and your staff that's useless - you don't do your work - the same lady, when i asked her, told me that my payment will go off either Tuesday night or Wednesday morning - which it hasn't - my driver went the The Marc ( Assistant Manager there is useless to say, still waiting for a phone call from a guy named Motsieke(excuse my spelling) regarding if i can pay with my card - no response received) Now my order is cancelled due to no payment, but yes, the money is in my account, but some stupid person doing the online payments or whatever doesn't understand his/her system and ****s up struggling people's lives due to them wanting a job, getting the job, but to stupid to do their job!!!!! YOU ARE A JOKE And i will tell everyone about this - just for the record - my order # *** and i emailed numerous times, got an email that says your ticket number is......... we will be with you shortly

0
Replies (1)
JV
Juanita V's update06 Dec 2019, 09:12
Reviewer Update
Hi, please can a educated person read my message again - money was in my account, according to Eben the IT department said there was insufficient funds in my account ( which is a lie cause Friday, 29 Nov there was more than R4000 in my account and this week, there was more than R700 in my account) which only tells me that you wanted to debit more than R460 from my account - my bank check, nothing was wrong on my side, my card won't show as ********** caused its mine.... my card details was added correctly, and i now this cause i work at an online company and we add card details on a daily basis and never have a mistake - i'm not stupid when it comes to adding my details and i triple check my details. You made the mistake, not only with me, but with numerous other loyal customers - take you online shopping off, cause you are useless with this - you give your customer the option to buy on special occasions, but then you want to rob them off their money to still wish they will proceed with their order after the money didn't go off, but then they don't get the items as per the black Friday special, cause you only say ''sorry mam, its not our fault its your banks faulty and you will be charged the regular prices now'' - NO - I placed that order on the morning of the 29th, gave my card details as well - the money was there, You as PNP are the *****s as you want to steel from your customer and this is now the second band experience i have had with you - I will rather support Checkers, cause at least they dont want to rob and ***** from their customers - like i said previous YOU ARE RIDICULOUS, UNFAIR COMPANY THAT DOESN'T TAKE PRIDE IN THEIR PROMISES TO THEIR CUSTOMERS!!!!!!!!!!!!!!!!!!!!