*****ing of customer delivery fees which dont get delivered

I have lost count on how many times your delivery asap has disappointed. I can reassure you this is the last time. I have deleted your app and will never use your service again!!!

If you you do not know this, let me tell you your driver ***** the delivery fee from your clients..... Saying they phoned you, which they do, but then drop the call to have a record of the call.

This evening I placed and order, after same time waiting for shopping, delivery and all that to happend. The app says a driver has been appointed. Keeping a watch out on the app on how far he is.

He phones and asked me for an access code, which I sms him immediately.

As I am following him on the app, I see his at the estates boom. All of a sudden the app shows him going back, and he cancelled the tracking and order from the app.

I sms him and say, you were just at the boom, where is the order.

To note the gate does not call you for the delivery, you will just be smsed that the driver has entered the estate thats why we send a access code. The only phone call you will get is the one at the complex gate, that you can give the driver access to enter the complex. Neither of these two things happened !!!

I then phone the help line and the lady said she will escalate this, till now now feed back. All I got a few minutes later was a notice of the credit been done.

I phoned and smsed the driver, he claim he phoned me several times and I did not answer.

The only two calls logged, is the one where he asked for the access code and the other, was where he called and dropped the phone ( for record).

This is not on... So now, he walks away with a delivery fee and I I still dont have my order and to fixed the problem, I just get my money refunded, not investigation nothing!!!!

I have all the evidence. Bo doubt he was at the estate day, cause I saw that on the app, but he was not through that boom!!!