EN
Elischa N
1 reviews | Active since Apr 2016
16 Jun 2025, 16:07
Infested food
Bought fattis and monis pasta and it has little bugs in. This is digusting. The bags were sealed and far from expiration.
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Pick n Pay's replyOfficial
19 Jun 2025, 11:31Good day Elischa, Thank you for reaching out to the Pick n Pay Customer Care team. My sincerest apologies on hearing of the bad experience you encountered in our store.
We value you as a Pick n Pay customer, and this is not what we want your experience to be like.
Kindly note that we have escalated the complaint to the management team. Please see reference number for your records- *** By proceeding with this request to resolve your complaint, you acknowledge that we will need to share your contact details with the relevant store. They will be in touch with you as soon as possible to further assistance. Please refer to our privacy statement for information on how we process personal information: https://www.pnp.co.za/privacy-portal Should you have any further questions or queries please feel free to give us a call on the number below, alternatively chat to us on WhatsApp, see how to add us as a contact below: WhatsApp: *** - https://wa.me/message/ELYYSEKVSHNBJ1 Call us on ***or email us on: *** Operating Times: Monday - Saturday 08:00-17:00 / Sun & public holidays: 09:00-17:00. Kind Regards, Pick n Pay Customer Care team
We value you as a Pick n Pay customer, and this is not what we want your experience to be like.
Kindly note that we have escalated the complaint to the management team. Please see reference number for your records- *** By proceeding with this request to resolve your complaint, you acknowledge that we will need to share your contact details with the relevant store. They will be in touch with you as soon as possible to further assistance. Please refer to our privacy statement for information on how we process personal information: https://www.pnp.co.za/privacy-portal Should you have any further questions or queries please feel free to give us a call on the number below, alternatively chat to us on WhatsApp, see how to add us as a contact below: WhatsApp: *** - https://wa.me/message/ELYYSEKVSHNBJ1 Call us on ***or email us on: *** Operating Times: Monday - Saturday 08:00-17:00 / Sun & public holidays: 09:00-17:00. Kind Regards, Pick n Pay Customer Care team
Best regards,
Pick n Pay's reply19 Jun 2025, 11:31
Official
Good day Elischa, Thank you for reaching out to the Pick n Pay Customer Care team. My sincerest apologies on hearing of the bad experience you encountered in our store.
We value you as a Pick n Pay customer, and this is not what we want your experience to be like.
Kindly note that we have escalated the complaint to the management team. Please see reference number for your records- *** By proceeding with this request to resolve your complaint, you acknowledge that we will need to share your contact details with the relevant store. They will be in touch with you as soon as possible to further assistance. Please refer to our privacy statement for information on how we process personal information: https://www.pnp.co.za/privacy-portal Should you have any further questions or queries please feel free to give us a call on the number below, alternatively chat to us on WhatsApp, see how to add us as a contact below: WhatsApp: *** - https://wa.me/message/ELYYSEKVSHNBJ1 Call us on ***or email us on: *** Operating Times: Monday - Saturday 08:00-17:00 / Sun & public holidays: 09:00-17:00. Kind Regards, Pick n Pay Customer Care team
We value you as a Pick n Pay customer, and this is not what we want your experience to be like.
Kindly note that we have escalated the complaint to the management team. Please see reference number for your records- *** By proceeding with this request to resolve your complaint, you acknowledge that we will need to share your contact details with the relevant store. They will be in touch with you as soon as possible to further assistance. Please refer to our privacy statement for information on how we process personal information: https://www.pnp.co.za/privacy-portal Should you have any further questions or queries please feel free to give us a call on the number below, alternatively chat to us on WhatsApp, see how to add us as a contact below: WhatsApp: *** - https://wa.me/message/ELYYSEKVSHNBJ1 Call us on ***or email us on: *** Operating Times: Monday - Saturday 08:00-17:00 / Sun & public holidays: 09:00-17:00. Kind Regards, Pick n Pay Customer Care team
Best regards,