1 reviews | Active since Jun 2016
Inferior products, silly refund policy!
Good day. On 2 June 2018, I happened to be at Pick n Pay Lotus River (which is 40km from my residence) due to a conference I attended in the area. I purchased a toy remote -control car which was at 50% off the marked price of R129.95. I left the store and happened to test the car a few minutes later to find it was not working. As I was in the area, I returned the car and it was gladly exchanged. I only managed to test the current one upon my return home. It was ALSO faulty! MOST DISAPPOINTING and ANNOYING as I wanted to give it as a gift to my nephew and now I cannot. Why sell inferior products?? I CANNOT and WILL NOT drive an 80km round trip to exchange it or have a refund done as I was informed by a different branch that they cannot take it back as they don't stock it!!
Please resolve this urgently!
Good day Garth,
Thank you for taking the time to address your concerns with us.
Kindly accept our apologies for the poor product quality.
We are busy addressing this with our management team.
We appreciate your feedback and value you as a loyal Pick n Pay customer and are committed to improve continually on our service levels.
Kind regards,
Vanitha Venketas
Good day Garth,
Thank you for taking the time to address your concerns with us.
Kindly accept our apologies for the poor product quality.
We are busy addressing this with our management team.
We appreciate your feedback and value you as a loyal Pick n Pay customer and are committed to improve continually on our service levels.
Kind regards,
Vanitha Venketas