INFERIOR PRODUCT LACK OF FEEDBACK

I bought a pack of PnP 400g feta cheese, expiry date 29/10/2020 a month ago and opened it about 2 weeks ago. When I opened the cheese it was as soft as cottage cheese and crumbled apart when I tried to remove from container. I phoned customer care on the 17/08, reference number *** and was told it would be investigated, sorry and the usual platitudes. I got confirmation 3 days later that my call had been logged and the following morning I got a message saying they put 3700 points on my card and closed the call?? I phoned again saying thank you for the money however where is my feed back or call to say what the problem was (I still have the cheese in my fridge) The lady then logged another call *** on the 25/08. What happened to reassuring the customer that this was a once off problem, have recalled, sorted etc. I have not shopped at PnP for several years for this very reason: Inferior product and lack of customer care. Not sure if I will be returning to shop with PnP. Very unimpressed and no am not trying to get money or free stuff I want reassurance that this is an isolated problem, has been resolved and will not happen again. I went to the Ferndale store and the experience I had there was first class unfortunately might not be enough to keep me as a customer