Inept Pick and Pay online service.

So I ordered a gift for my sister online on Monday to be dropped off at a store closest to her today using a voucher since they where running a competition along with Nederburg Wines. Lo and behold, she called the store to confirm that she's picking it up later. Manageress (?) told her the order 'has not gone through' apparently. I checked my order it said 'in progress'. Naturally now as a customer you have now to sort out their issues for them, so I called the so-called customer care. Waited ten minutes then finally someone answered, told me I need to speak to the online department. She puts me through to the wrong department. *face palm* The second person put me through to 'online'. I gave him the order number and he told me that the payment hasn't gone through. He also couldn't tell me when she will actually get it, because they are still waiting to 'process the payment'. Well so am I. Really? After four days they couldn't process the payment from my account in that time period. And this is supposed be the fastest way to shop. Clearly not with Pick and Pain Online. You guys need to step up your game. It was my first online shopping experience with you and my last. And it's embarrassing for your partner Nederburg too, if this is how it goes. Shem.