Inefficiency

So ASAP pick n pay (in Pretoria) is really bad with service. So I ordered with my address (Thaba Tshwane military area) and I received my first order 15 Feb 2024. Today I order again and guess what the delivery driver says he is not allowed in. Order is canceled by Pick n pay after 2 lengthy calls. I reorder, boom same story. Now I ask the driver to let me speak to the guard(military practitioner at the boom gate) he says the driver can't proof identity and has no papers on him. I ask him what papers he says his passport so he can't allow him access. Bear in mind the first order had the same problem and I made it clear that if it is a Foreign National person coming to deliver they should have their proof of identity. Guess what the guy wasn't informed and he says to come 2.3km to collect the order which is impossible. Am not mobile hence I ordered. Hayi this is frustrating as now am inconvenienced. Why can't they just like Sixty60 say that they don't service our area?