AS
Annalene S

1 reviews | Active since Mar 2015

30 Mar 2015, 13:49

INCORRECT TIME OF CLOSURE

I went to PnP on Friday 27th March 2015,arrived there at 20.52. the security had already closed the door by that time, when I arrived there, there were about 6 people who arrived there before me and they were upset that the security insisted that it was 21.00pm already.<br> I insisted that the security call the store manager, who by 21.10, DID NOT so much as confront us standing at the door,,, that is bad management.<br> you come and confront the situation and then deal with it, not hide behind someone who could not even give us the correct time as he did not have a watch on his arm.<br> Canal walk is a big shop and I am disappointed at being shoved around by the security when I insisted that it was not 21.00pm as yet.<br> a customer came out and told me \the manager wont come out

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Replies (1)
Pick n Pay
Pick n Pay's reply30 Mar 2015, 14:23
Official
Hello swainz,

Thank you for taking the time to contact Pick n Pay and for raising your concerns.

We do apologise for the inconvenience caused, and for the poor customer service received.

Your comments have been brought to the attention of senior management responsible who will contact you in due course to discuss this matter.

Yours Sincerely

Marise Brown

Ref Number : ***