Incorrect telkom 3rd party payment allocated

<p>21Feb2017 went to Picknpay Express BP Tygervalley Durban road, handed my statement to cashier who proceeded to capture my details, where after she swiped my bank card and processed the transaction, when she handed me my receipt I noticed that the account number was captured incorrectly and I immediately alerted the Manager Yolandi who apologised and assured me the issue would be resolved by 23Feb2017 she contacted me last Friday to confirm that the issue was not resolved and that she could not provide me with a date of resolution as well as whether it would ever be resolved. As a result my telkom account has been suspended. Furthermore I contacted the PicknPay customer care line and was told to resolve it via the store. Pillar to post. PLEASE HELP!!!!!</p>