pM
palesa M

1 reviews | Active since Apr 2014

20 Jun 2017, 13:50

incorrect product sold

<p>My husband went to pick n pay clothing new markert in alberton to buy unlimited cellc data but was instead sold unlimited calls.</p> <p>the recepit of the product doesnt state whether its data or calls,only when he got home to recharge he realises that they have sold him an incorrect product. upon his return he was told that his already used the voucher and cannot be refunded at who's fault? as if that was not enough he had security throw him out for refusing to leave because they didnt want to refund him for a mistake that the cashier made by the name of Nompumelelo Moloi</p>

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Replies (2)
Pick n Pay
Pick n Pay's reply21 Jun 2017, 09:10
Official

Good day Palesa,

Thank you for taking the time to address your concerns with us.

Kindly accept our apologies for the bad service received.

We view this incident in a very serious light and do not condone this sort of behavior at our stores.

We appreciate your feedback and value you as a loyal Pick n Pay customer and are committed to improve continually on our service levels.

Kind regards,

Vanitha Venketas

pM
palesa M's update21 Jun 2017, 11:34
Reviewer Update

good day Vanitha

i was assisted this morning by Lee and i was refunded for the error but still unhappy with how my husband was treated as from what i understood this morning he was not even irrate and the store manager didnt want to deal with the matter at hand.... but again thanks to lee i'm a happy client who even bought again from the store and friendly store manager Tlou his a darlying and must always be the one handling such issues.